Shipping policy

Introduction

Welcome to Aurum Hair Co. We strive to offer a seamless, efficient shipping experience for all our customers. Please read the following shipping terms and conditions carefully before placing your order. By making a purchase, you agree to these terms.

Order Processing

  • All orders are processed within 1–2 business days, excluding weekends and public holidays.
  • Orders placed after 14:00 (GMT) will be processed the following business day.
  • If we experience a high volume of orders, processing times may be delayed. Customers will be notified of any significant delays.

Shipping Methods and Costs

  • We offer a range of shipping options, including standard, express, and next-day delivery (where available).
  • Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
  • Free standard shipping is available for orders over £50 within the UK and Ireland. International shipping rates vary.

Delivery Estimates

  • Standard delivery within the UK and Ireland: 2–5 business days.
  • Express delivery: 1–2 business days.
  • International delivery: 7–14 business days, depending on location.
  • Delivery times are estimates and not guaranteed. Delays due to customs, weather, or other factors are beyond our control.

Order Tracking

  • Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment.
  • Please allow up to 24 hours for tracking information to become available.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and import fees, which are the recipient's responsibility.
  • We are not responsible for delays caused by customs clearance processes.

Delivery Issues

  • If your order arrives damaged, please contact us within 48 hours with photos and a description of the issue.
  • If your order is lost or delayed, contact our customer support team for assistance. We will work with the courier to resolve the issue.
  • It is the customer’s responsibility to provide accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the customer.

Returns and Exchanges

  • Please refer to our Returns Policy for information on returning or exchanging items.

Contact Us

If you have any questions or concerns regarding our shipping terms, please contact our customer service team at customerservice@aurumhairco.com