All your questions answered, right here
Frequently Asked Questions
Payment & Shipping
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What currency will I be charged in?
You will be charged in GBP.
Can I buy now and pay later?
Yes!! We offer Klarna, Clearpay & Afterpay
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Visa debit, Mastercard and American Express), as well as Google and Apple Pay. We also offer pay later options with Klarna, Afterpay & Clearpay
Do you ship worldwide?
Not yet but we will be soon. Sign up to our newsletter to be the first to know
Where do you ship from?
The UK orders ship from our distribution centre in Glasgow, Scotland.
How much is shipping?
7-10 days (FREE)
3-5 days £3.95
1-2 days £5.95
What if I'm not home?
Your package will be left in a safe place or returned to your local post office.
Where is my order?
Orders are processed within 24 hours and tracking is automatically sent via email. Sometimes this can drop into your junk inbox so please check that too.
Alternatively you can simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.
If you still need help, please contact us at customerservice@aurumhairco.com with your request, order number and we will always try our best to help.
Where do you ship?
We currently ship to the UK, Jersey, Guernsey and Isle of Man with a UK power plug.
Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Styling
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How do I stop kinks and maximise volume?
The kinks will appear if your hair is slightly wet when you roll up the barrel. Your hair must be 100% dry before you secure the barrel in place. More importantly if your hair is damp (especially at the root) when you roll up the barrel the blowdry will drop.
How do I stop my hair from tangling?
To achieve smooth, easy results you need to work in neat manageable sections. The section of hair should be no wider than the width of the barrel you are using. Before rolling your hair around the roller, ensure you have turned the dryer off and brush the section from root to tip so it is smooth. Roll the hair and then turn the hairdryer on for one last blast of hot air before detaching the roller and allowing it to cool. When removing the barrel roll it out slowly - don’t tug or pull. This will ensure no tangles.
Can the AirHead be used with hair extensions?
Yes, but please consult your hair extension stylist beforehand to ensure the type of hair extensions you have are suitable.
How do I make my Blowdry last?
The best way to maintain your blowdry is to make sure your hair is fully dry before you roll up the barrel, and leave it to fully cool before you remove. If your hair naturally drops quite quickly, you can use products such as a holding serum, volumising mousse or setting spray.
Can the AirHead be used on short hair?
Absolutely! We have 3 different sized rollers suitable for all types of lengths and tightness of curl.
How do I stop my hair from being frizzy?
Ensure you start your blowdry with a good heat protection serum and/or soothing cream. When you start your blowdry make sure you brush each section from root to tip before rolling it up to cool.
Why is my blow-dry not holding?
This could be down to a number of reasons. It could be because you are turning the heat up too high. When you use a higher heat on the hair, the cuticle can slam shut and flatten so much that it won’t hold. A super-flat cuticle works well when you want shiny, sleek strands, but not so much when you want texture. Using a lower temperature may help depending on your hair type. In saying that, if your wave/volume drops out quickly, you probably need to dial up the heat. This really is trial and error. Pre and post styling products suitable for your hair type are important too.
Can I use the AirHead on coloured hair?
It is very important to always use a heat protectant on your hair prior to styling. On freshly dyed hair, heat can change or alter the tone of the colour. It is also important to test heat on a small section of your hair before using the AirHead on your entire head. We also suggest using the lowest heat setting to start.
Does the AirHead suit all hair types?
The AirHead is suitable for hair of any thickness, however, it may not work on very curly hair. We have tutorials for short and long hair on our social media and throughout our website. Hair should be at least ear length and the correct roller size used.
Is heat styling damaging for my hair?
Always use a Heat Protectant spray before styling. However, our products are made so that they do protect your hair as much as possible. Aurum Hair Co. uses the highest quality ceramic to avoid unnecessary damage. Don't be fooled by dupes.
What makes the AirHead different from other blow-dry brushes?
The AirHead is the original game-changing blow-dry brush. The AirHead is designed to be the ultimate tool for achieving a bouncy, salon-style blow-dry at home, especially for those who love volume but want to skip the arm workout and heat damage. Here’s what makes it stand out:
- One-step styling: Combines drying, shaping and setting in a single motion, so no juggling a brush and dryer.
- Custom airflow design: Engineered to mimic the technique of a professional round brush blow-dry, lifting from the roots and smoothing through the ends.
- Frizz-fighting tech: Includes ceramic barrels to reduce frizz and boost shine Ergonomic build: Designed for ease and comfort - lightweight, with intuitive controls for home styling
- Female-led innovation: Created by Aurum Hair Co, with a focus on empowering women to recreate luxe blowouts without salon visits.
It’s not trying to be a Dyson dupe or a Revlon reboot - we are carving out our own lane with a blend of functionality, innovation and great results.
Customer Support / Other
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Where can I order from?
You can shop online at www.aurumhairco.com
What size roller do I need?
Our sets come in 3 sizes - small, medium, large and are all designed to fit one hairdryer. You can also order mixed boxes. For help choosing the correct size take our barrel quiz or check out our Instagram or TikTok tutorials
How do I purchase a gift card?
Just select the type of card design you want and the denomination. The gift card will be sent to you directly or you can choose a recipient as an e-card. Gift cards cannot be used to buy other gift cards.Gift cards cannot be used in conjunction with a discount code.
For full terms & conditions, please see our Promotional Terms & Conditions page.
How long is my gift card valid for?
All E-Gift Cards are valid for 2 years
Can I amend my order?
We aim to process orders immediately to ensure you receive your goods as soon as possible. Once an order has been placed we might be unable to cancel/amend it, however please contact us as soon as possible at customerservice@aurumhairco.com with your request and order number and we will always try our best to help.
Can I order all one size?
Of course you can! You can choose your size when you order your set. All one size, or a mix, the choice is yours
Can I order additional bits?
Yes, you can shop on our website for extras/replacements including more rollers and clips.
Do you have physical stores?
Head to our stockist page to see where you can find the Aurum products in-store.
I've seen lots of dupes? Should I trust them?
Don't be fooled by knockoffs. The AirHead is the original trusted product from the Aurum brand. Our product has the correct global certifications, QC procedures and high-grade materials. Unless it has a Aurum logo on it, please do not trust any tool that looks similar.
Is Aurum environmentally friendly?
At Aurum Hair Co. we are committed to doing our part to help the environment. Not only are our tools 100% recyclable via a recycling facility, but our mailer bags and boxes can be recycled too. Please make sure you do not throw them out in your normal bin. You can also find your nearest recycling facility to take any electrical tools by visiting recycle your electricals
How do you justify your pricing?
Aurum Hair Co. from the outset has been focused on delivering quality products at an affordable price. With global inflation, there has been upward pressure on costs to certain SKUs due to raw material prices, transportation and labour costs and we have done our best to keep a fair balance when pricing our products. We can confirm all our tools are the best quality on the market, while still at a competitive price point.
Can’t find the answer? Please email info@aurumhairco.com for more information and
support
What power plug do the hair tools come with?
A UK power plug.
Do you price match?
Sure! If you find the same Aurum Hair Co. product for sale at one of our stockists for less than we retail it on our website on that same day - we will price match it. It applies where our competitor’s price (including VAT and delivery charges), is lower than our price.