Terms of service

Introduction

Welcome to Red Snow Ltd trading as Aurum Hair Co.  (“we”, “us”, “our”). These Terms of Service govern your use of our e-commerce website and the purchase of products from our online store. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully.

1. Company Information

Red Snow Ltd trading as Aurum Hair Co. is a business registered in Scotland under company number SC824659with a registered office at Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP

2. Eligibility

To purchase from our store, you must be at least 18 years of age or have the consent of a parent or guardian. By using our site, you warrant that you meet these requirements.

3. Products and Orders

  • Product descriptions and prices are subject to change without notice.
  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our discretion.

4. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.
  • Payment must be made in full at the time of ordering via our accepted payment methods.
  • We use secure payment gateways to protect your financial information.

5. Delivery

  • We deliver within the United Kingdom and to selected international destinations.
  • Delivery times are estimates and may vary.
  • Risk of loss and title for products pass to you upon delivery.

6. Returns and Refunds

  • You have the right to return your order within 14 days of receipt, in accordance with UK consumer law.
  • Returned items must be unused and in their original packaging.
  • Refunds will be processed within 14 days of receiving the returned goods.

7. Intellectual Property

All content on our website, including images, text, and trademarks, is the property of Red Snow Ltd trading as Aurum Hair Co. or its licensors. You may not use, reproduce, or distribute any content without our prior written permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products. Our maximum liability is limited to the amount paid for the product.

9. Privacy and Data Protection

We are committed to protecting your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy for details on how we collect, use, and safeguard your information.

10. Governing Law

The laws of Scotland govern these terms. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions or concerns about these terms, please contact us at customerservice@aurumhairco.com